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 Insect Replicas  > F.A.Q.  
  F.A.Q.
 
 

   Q. What are your insect replicas made of ?
        A. Most of our insect replicas are made of combined natural material including clay body, wire legs, paper muscle, pvc wings and color painted.


   Q. Are there any advantages of our insect replicas over the actual insect specimen?
        A. Of course. Generally speaking, there are following advantages:
1). There is no overpowering smell of preservatives when having a close-up look.
2). You can play with our insect replicas, move their legs and wings to study their body structures.
3). No risk of damaging while moving, touching and playing.


    Q. What kinds of market are your products used for?
         A. To make all the insects appear realistic but yet fun and practical, we've attached magnets , pins, clips, safety pins, butterfly buckles and wire pick on the insect replicas so that people can use as refrigerator magnets, cloth ornaments, home decorations as well as garden accessories, which open up an enormous market among gift shops, home stores, museums, parks, zoos, schools, gardens, festival activities and promotion items.


   Q. Do you have products other than those posted in your online website?
        A. We currently carry 38 collections including more than 2000 items in which nearly 800 good selling items are presented on our website.


    Q. What are your best selling items?
         A. You could see our best selling items on the right side of each page of our website except the pages of each collection. On the right side of the page of each collection, you could see best selling items of this collection.


    Q. How could I get detail information, such as weight, packing, prices etc.?
         A. For the customer's convenience, we have provided the item no. and size of our products from the images on our website. More details will be provided with your inquiry, such as weight, packing as well as quotation, etc.


    Q. Are any of your products infringe upon product patent or copyright?
         A. No. Each design has to be checked if it infringes upon product patent or copyright before being carried out.


    Q. Can you do OEM of customer's design?
         A. Yes. We have six designers in R & D department with abundance of experience and good consciousness for service which could guarantee your design the most respect and the highest confidentiality.


     Q. What's your minimum order quantity?
          A. Generally speaking, the minimum order is USD 5,000.00 with no more than 12 designs in one order.


     Q. Are there any optional terms of payment?
           A. Two terms of payment are acceptable:
-L/C at sight
-T/T 30% deposit before production commenced, T/T 70% balance before sending full set original shipping documents.


     Q. How are the products packed?
          A. Typically, we take strong transparent individual box to pack each product so that customer could see the item inside clearly from every angle. Any way of packing required by customers could be strictly designed and made as well.


     Q. How can you ensure that we can get quality products?
          A. We have established a quality controlling system on the base of ISO9001:2000 to ensure every step during the process of an order carried out in satisfactory condition.


      Q. What's your lead time for an order?
           A. The lead time would be 50 days after receiving L/C or T/T deposit.


      Q. Where is your company located?
            A. We are located in Xi'an city, the center of Northwest China.


      Q. How do you arrange the goods to be shipped abroad?
           A. The goods are shipped by land-sea shipment. The containers are loaded in our warehouse, transported to Xingang, the nearest seaport, by special train and shipped abroad without changing container.


      Q. What shipping service do you use?
           A. Normally, we arrange the shipment with the terms of C&F so that the goods could be shipped by land-sea loading. Any shipments with the terms of FOB could also be acceptable if customer has agreement with shipping forwarder.


      Q. Can you do LCL shipment?
           A. Yes.


      Q. What about wrong shipment or breakage?
           A. Any wrong shipments which are not consistent with purchase order would be free of charge; We would ship replacement if there were any breakages with official certificate.


      Q. How do I reach you by standard mail£¿
           A. SHAANXI DECOR IMP. & EXP. CO.,LTD.  RM 21007, Yang Yang International Plaza, 132, Zhuque Avenue, XI'AN, CHINA, 710014


      Q. How do I reach you via e-mail£¿
           A. Information about d¨¦cor-leivc.com and products: info@decor-levic.com
For questions about placing orders and follow up: sales@decor-levic.com
Logistics including sample, document and shipping: shipping@decor-levic.com


      Q. How do I reach you by phone and fax£¿
            A. TEL: 0086-(0)29-62221100        0086-(0)29-62221101     0086-(0)29-62221102

                 FAX:0086-(0)29-62221103
                                                                                                       


 
   
   
   Insect Replicas  > F.A.Q.